PURCHASING POLICIES
DELIVERY
We offer international shipping. Order processing can take up to 48 hours. Shipping costs may vary depending on the destination country (customs duties and additional fees). To ensure efficient delivery, please provide all necessary information, such as your full address, apartment number, and company name, if applicable. Once your order has shipped, you will receive an email with a purchase confirmation, invoice, and tracking number. Domestic orders will be shipped via Canada Post with payments authorized by the platform. International orders will be shipped via FedEx or UPS, whichever is more cost-effective.
Eyes Can't Clothes is not responsible for shipping issues. If an order is lost or not delivered, it will be reshipped at your expense. No refunds or cancellations will be issued for delivery delays.
PACKAGE COLLECTION
For local customers, it's possible to buy online and pick up your order in-store to avoid delivery fees. Once you receive your purchase confirmation, you have two weeks to contact us by email or Instagram to schedule your order pickup.
RETURN POLICY
The consignment service offered by Eyes Can't Clothes makes the return and refund process more complex. As a result, all items sold in-store are considered final sale and no refunds will be issued. We offer customers the option of consigning the item they wish to return.
CONFIDENTIALITY
Eyes Can't Clothes is committed to protecting the privacy of your data. By browsing this site, you agree to the terms of the privacy policy. The personal information collected is used solely to process your order and contact you regarding your transaction. We guarantee that your data will under no circumstances be shared with third parties or external organizations. Eyes Can't Clothes reserves the right to contact you by email.
TAXES
Taxes are not included in the displayed price. They will be added, where applicable, according to the law in force for all orders in Canada.
Shipping
We offer international shipping. Order processing times can take up to 48 hours. Shipping costs may vary depending on the destination country and may include customs duties or additional fees. Once the package is handed over to the carrier, any delivery issues are beyond our control. In the event of a lost or undelivered package, it may be reshipped at the customer's expense. No refunds or cancellations will be issued for delivery delays.
Order retrieval
For local customers, it's possible to purchase online and pick up your order in-store to avoid delivery fees. Once your purchase is confirmed, you have one month to collect your order. After this period, the items will be made available for sale in-store.
Purchasing Policies
Due to the consignment service implemented by the store, all items sold in-store are considered final sale and are not eligible for refunds. However, you have the option to consign any item you wish to return.
Conditions of defense
Eyes Can't Clothes is committed to protecting your personal data. This data is used solely to process your orders and inform you of your transactions. Your information will never be shared with third parties. We may contact you by email regarding your account or orders. By using this site, you agree to our privacy policy.
Taxes
Taxes are not included and will be added in accordance with Canadian law when you finalize your order payment.